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Whether you have a question about a pergola, need help choosing the perfect patio set, or want an update on your order.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 5-8 business days, with transit times of 5-8 business days. Free shipping on orders over $100 in the lower 48 Within the Continental U.S. (Excludes AK/HI). Larger items like pergolas and outdoor kitchens may include specific delivery details at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery in real time. If you need any help locating your tracking details, just send us a message.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your space, please review our Return Policy page for full details on how to start a return. We are happy to walk you through the process.
Can I exchange an item for a different style or color?
We are happy to help with exchanges on eligible products within our return window. Reach out to our team with your order number and the item you would like instead, and we will take care of the rest.
How do I choose the right patio furniture for my space?
Start by measuring your outdoor area and thinking about how you want to use it, whether for dining, lounging, or gathering around a fire pit. Our team can help you find the right size and style to suit your backyard layout.
What materials are your outdoor products made from?
Our collections feature weather-resistant materials designed for outdoor use, including powder-coated steel, aluminum frames, and UV-resistant fabrics. Product pages include full material details so you can choose what works best for your climate and setting.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team replies to every inquiry within 24 hours during business days.
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Your personal and payment information is protected with industry-standard encryption at every step.
Quality You Can Trust
Owned and operated by PrimePath, PrimePath LLC, every product is selected for lasting outdoor comfort and durability.
30-Day Returns
Not the right fit for your space? Our return policy makes it simple to find the perfect match.
